Customers may request a return or refund if they receive a damaged, defective, or incorrect product. Such requests must be initiated within seven days from the date of delivery, along with relevant order details and supporting evidence where applicable. Products returned should remain unused and in their original condition, including all tags and packaging.

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Upon approval of the return request, eligible refunds will be processed to the original mode of payment used during purchase. Refund timelines generally range between five to ten business days, depending on the processing time of banks and payment service providers. Orders that have already been dispatched cannot be cancelled and will be subject to this return process.